Billing, Refunds & Cancellation Policy

1. What This Covers

This policy applies to everything LexLab sells: LexlabMTA and LexLab Relay SMTP subscriptions, VPS and Windows RDP hosting, domain registration and DNS, software tools and website templates, third-party marketplace listings, SMM panel orders, prepaid wallet top-ups, and Python/Django engineering work quoted per statement of work. Where a product page or a statement of work states its own terms, those apply on top of this page.

2. Billing Cycles and Renewals

• One-off purchases — tools, templates, marketplace items, SMM orders — are charged once, at checkout.
• Monthly services — SMTP plans and hosting — are paid in advance for each period. The period and the price are shown on the plan and in your order.
• Engineering work is billed the way the statement of work says, usually in milestones.
• Renewal is not automatic. We do not hold a payment method and we do not debit your wallet without you asking. Renew from your dashboard or by contacting support before the due date. If you have linked the Telegram bot in your account, you get a reminder there 7, 3 and 1 days before expiry and on the day. We do not send email reminders.
• Domains run on the registry's calendar, not ours. See the Domain Registration Policy for expiry, grace and redemption.
• Price changes take effect when you next renew, never mid-period. The price shown at renewal is the price you pay.

3. Payment Methods

We take cryptocurrency through NOWPayments, and payment from your LexLab wallet balance. The wallet can be topped up in crypto through NOWPayments, or in Nigerian naira through Paystack or Flutterwave. A service is provisioned once the payment is confirmed, not when you send it.

4. Cryptocurrency Payments

Crypto behaves differently from other ways of paying, and the differences cause most billing disputes. Read this part.

• Confirmation delay. Your invoice is settled when the network confirms it. That can take minutes or hours depending on the chain and the fee you paid. Provisioning starts after confirmation.
• Rate lock. Each invoice quotes a crypto amount that is fixed for a short window. Pay after the window closes and the amount received may no longer cover the invoice.
• Underpayment. If you send less than the invoiced amount, the order is not provisioned. What arrived is credited to your wallet. Top up the difference and reorder.
• Overpayment. Anything above the invoice total is credited to your wallet. We do not send it back on-chain automatically.
• Wrong asset or wrong network. Sending an asset or using a chain the invoice did not specify may make the funds unrecoverable. We do not guarantee recovery. Where recovery is possible, we may charge for the time it takes.
• No reversals. Crypto payments are irreversible. There is nobody to dispute them with, which is why the refund terms below matter.
• Refund valuation. Approved refunds are returned in the same asset, valued at the market rate on the day the refund is paid, minus network fees. If the asset moved against you between payment and refund, you carry the difference. We do not refund in fiat and we do not top up to your original purchase value.

5. Refunds — What Is and Is Not Refundable

6. No Refund In These Cases

• You changed your mind, or the service was not what you assumed it was.
• The account was suspended or terminated under the Acceptable Use Policy. Violations forfeit the rest of the paid period and any wallet balance.
• Your sending domain or IP was blocklisted because of how you used it.
• You lost access through your own credential compromise, or through DNS or configuration changes you made.
• An upstream provider suspended the underlying service because of your content or conduct.
• Downtime. We do not pay refunds or credits for outages. The one exception is the provisioning remedy on the Service Levels page.

7. How to Request a Refund

Email support@lexlabtools.com or message @lexlabtools on Telegram. Include the order number, the service, and what went wrong.

• We decide within 5 business days and tell you the outcome.
• Approved refunds are paid within 10 business days of the decision, in the same asset you paid with, at the rate on the day of payment, minus network fees. Give us the receiving address when you ask.
• If you would rather have the amount as wallet balance, say so. That skips the network fee and is usually quicker.

8. Cancellation

• Cancel a monthly service from your dashboard, by email, or on Telegram, at any time.
• Cancellation stops the next renewal. The service runs until the end of the period you already paid for.
• We do not prorate partial periods. Cancelling on day 3 of a 30-day period refunds nothing, apart from the 48-hour windows in Section 5.
• Domains do not cancel. They run to their expiry date. If you do not renew, the domain lapses on the schedule in the Domain Registration Policy.

9. Expiry and Non-Payment

1. A service you do not renew expires on its due date. Sending stops and servers are powered off.
2. Hosting is marked expired 7 days after the due date. Renew within that week and the server carries on. After that, do not count on the server or its disk still existing: an expired server is released upstream and the data on it is gone.
3. An SMTP account that lapses may lose its dedicated IP. Renewing late can mean a different IP and a fresh warm-up.
4. Domains follow the registry's grace and redemption stages, which cost more the longer you wait.

10. Your Data After Cancellation

Take your data out before the period ends. After a service ends we keep its data for 30 days and then delete it; backups are overwritten within a further 30 days. Export requests in that window are honoured. After it, there is nothing left to export. Order records are kept longer where law requires — see the Privacy Policy and the Data Processing Agreement.

11. Consumer Rights

Nothing here removes rights you have under mandatory consumer law in your country. Where a statutory right to cancel or refund applies and conflicts with this policy, the statutory right wins. For digital content delivered immediately, note that starting the download or provisioning generally waives the EU/UK 14-day withdrawal right — you consent to that at checkout.

12. Disputes

Raise billing disputes with support@lexlabtools.com first. Most are a misread invoice or a confirmation delay and get sorted the same day. Governing law and venue are set out in the Terms of Service, Section 15.

13. Changes to This Policy

We post changes on this page and update the date at the top. A change applies to you from your next renewal, not to the period you have already paid for. Corrections that do not change what you are entitled to take effect when posted.